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Paired with motivation and educational humor, Applied Excellence's Customer Service training offers a fundamental platform of relevant principles and techniques that provide every CSR with the tools to respond to these factors with a powerful exercise incorporated into our training that reinforces a focus on creating a Personal and Business Culture of Customer Service Excellence.
Your team will learn how to:
CUSTOMER SERVICE EXCELLENCE: Learn the proven framework for creating an experience of “Customer Service Excellence” that keeps customers coming back. (Personal and Company Exercise)
CREATE TRUST/DEVELOP LOYALTY: How to quickly develop customer trust that breeds loyalty.
ATTRACTING AND RETAINING CUSTOMERS: Developing the human connection that leads to attracting and retaining customers.
EFFECTIVE COMMUNICATION: Effective communication through a shift in focus that ensures each customer interaction is a positive one
INFLUENCE, DIFFUSE and INSPIRE: Identifying and developing the true power of authenticity and its ability to influence, diffuse and inspire.
Participants will acquire essential tools, skills and methods, discuss specific issues, and identify areas for improvement.
This thoroughly engaging and highly practical one-day course uses a mixture of formal trainer inputs, practical exercises and trainer-facilitated discussion. This is a very high energy and engaging course aimed at keeping everyone involved with every aspect of the lessons to ensure 100% absorption of the material.
Included in the Corporate Training Program:
Ability to make your own custom program based on your companies needs.
Post-training webinar follow up
Video Reinforcement through our online school, The Sales Pro University
Paul Anderson, CEO & Founder of Applied Excellence, does all the training himself.
Proper planning and reinforcement to ensure content is retained.
Paul Anderson, CEO & Founder of Applied Excellence. He has over 25 years of experience, an award-winning author, certified speaker, certified coach, business and leadership expert. Paul will enlighten your team on how to create the platform that supports both personal and business excellence, creating a working framework for years to come. Paul Anderson’s sales career started when he sold his way into a sales position with a Fortune 100 corporation, even when he was two years below the company’s minimum age requirement. He immediately hit the ground running, achieved Sales Rookie of the Year, continued to break all previous sales records, earned over twenty sales awards, a nomination for worldwide salesperson of the year, and a seat on the prestigious sales advisory board. He was also elected a member of the order of sales excellence, earning the title “Machine, Not a Man”—all by the age of 25. His methods embody the highest level of life philosophies and leadership principles. His passion for the world of business is shown through the remarkable results he consistently achieves, both in sales and leadership and through his mentor program, where he remains committed to inspiring people to achieve excellence, which allows them to reach the dreams they hadn’t thought possible.