Our team is ready to work with you to find the perfect solution for your corporate training needs.
Feel free to contact us with any questions you may have:
Phone: 858.663.1026
Email:
Overview :
Paired with motivation and educational humor, Applied Excellence's Customer Service training offers a fundamental platform of relevant principles and techniques that provide every CSR with the tools to respond to these factors with a powerful exercise incorporated into our training that reinforces a focus on creating a Personal and Business Culture of Customer Service Excellence.
Your team will learn how to:
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CUSTOMER SERVICE EXCELLENCE: Learn the proven framework for creating an experience of “Customer Service Excellence” that keeps customers coming back. (Personal and Company Exercise)
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CREATE TRUST/DEVELOP LOYALTY: How to quickly develop customer trust that breeds loyalty.
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ATTRACTING AND RETAINING CUSTOMERS: Developing the human connection that leads to attracting and retaining customers.
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EFFECTIVE COMMUNICATION: Effective communication through a shift in focus that ensures each customer interaction is a positive one
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INFLUENCE, DIFFUSE and INSPIRE: Identifying and developing the true power of authenticity and its ability to influence, diffuse and inspire.