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Paired with motivation and educational humor, Applied Excellence's Customer Service training offers a fundamental platform of relevant principles and techniques that provide every CSR with the tools to respond to these factors with a powerful exercise incorporated into our training that reinforces a focus on creating a Personal and Business Culture of Customer Service Excellence.
Your team will learn how to:
CUSTOMER SERVICE EXCELLENCE: Learn the proven framework for creating an experience of “Customer Service Excellence” that keeps customers coming back. (Personal and Company Exercise)
CREATE TRUST/DEVELOP LOYALTY: How to quickly develop customer trust that breeds loyalty.
ATTRACTING AND RETAINING CUSTOMERS: Developing the human connection that leads to attracting and retaining customers.
EFFECTIVE COMMUNICATION: Effective communication through a shift in focus that ensures each customer interaction is a positive one
INFLUENCE, DIFFUSE and INSPIRE: Identifying and developing the true power of authenticity and its ability to influence, diffuse and inspire.