Focusing on Customer Service Excellence
Customer Service Keynote
(Based on award winning book, "The Sales Pro" and international best selling book, "The Go-Giver")
The business world is becoming more competitive. Time has become a precious commodity. Customer expectations are greater than ever before. The need to reinforce value is at an all time high. These factors have lead to an increase in workplace stress specifically within the high profile arena of customer service where one interaction can make or break a relationship.
How does your customer service team respond?
Presented in a refreshing and insightful way Paul shares fundamental and extremely relevant principles that provide every CSR with the tools to respond to these factors reinforcing a culture of Customer Service Excellence that answers the question:
“How do we ensure that every interaction leaves the customer feeling so appreciated, acknowledged, understood, respected and so valued that they become immediately motivated to talk to other people about their experience?
Your audience will learn the five-step proven framework for creating an experience of “Customer Service Excellence” that leads to Personal Walking Ambassadors for your company and keeps customers coming back. Paul shares proven ways to ensure customer retention and attraction by focusing on human connection through the power of authenticity with its ability to influence, diffuse and inspire.
A top salesman, entertaining author, and Keynote speaker with over twenty selling awards and two award-winning books, our CEO Paul Anderson uses a relational approach to quantify power elite selling. “We want our world to change your world and because we get straight into the blood of what’s important in today’s highly competitive world of sales you’ll find our content bursting with inspiration without any of the boring old-fashioned techniques that fail to engage.”
The strategies and techniques are proven. The results will speak for themselves.